Overview
Account Manager Jobs in Johannesburg Metropolitan Area at Masana Petroleum Solutions (Pty) Ltd
Title: Account Manager
Company: Masana Petroleum Solutions (Pty) Ltd
Location: Johannesburg Metropolitan Area
The Account Manager is fully accountability for ensuring the successful execution of various turnkey projects in their region, market the organisation and grow existing business, manage key customer relationships within their portfolio, and perform various administration tasks that support the sales process. The role encompasses the effective planning, organising, coordination and control of the overall activities within a designated sales territory to achieve set objectives around, inter alia, volume, gross profit, credit extension to customers and growth.
Responsibilities
- Execute sales priorities as per performance contract with focus on volumes, margins, SHEQ and costs, contract management as well as accountabilities established in the role description.
- Build strong, positive long-term customer relationships by understanding current and future business issues, markets, competition, and connect the customer stakeholders with the appropriate stakeholders in the Masana organisation.
- Review customer contracts tenure proactively before expiry.
- Ongoing customer account and relationship management, including ongoing marketing of the organisation within the region.
- Provide market intelligence and work closely with the National Sales Manager to alert the organisation on any potential customer risk factors.
- Maintain the project scope, schedules, and budget in accordance with customer requirements.
- Compile business case and proposals for approval by the relevant project planning forum/committee.
- Submit the proposal to the customer.
- Coordinate and support project execution, including activation and controlling internal and external project resources.
- Ensure the successful closure of the project, including final invoices, handovers, and documentation.
- Manage various administrative duties that support the sales process and ensure proper updating and filing of customer information both manually and on the system.
- Develop and manage, detailed and action based, key account plans aimed at Customer Relationship Management aligned to the Masana strategy, growing value for Masana and the customer, and ensuring service excellence.
- Proactively prospecting for increase market share within existing and new customers in line with the On Road channel strategy through the use of a CRM tool.
- Work closely with the CSC to ensure speedy customer collection and that order to invoice related customer issues are resolved by respective parties.
- Communicate and network with the various business units in order to achieve a coordinated customer experience.
- Do route-mapping with customers, to ensure the retail network satisfies most of their requirements and/or provide guidance where to refuel based on the zone pricing.
- Utilise the various portals (fuel management) tools available to show customers the various reporting available to them to manage their largest input operational costs.
- Ensure adherence to the Driving Safety Standards (DSS).
Qualification and experience
Essential: An undergraduate degree/National Diploma in Marketing/Sales and Commerce and/or Engineering.
- Minimum of 6 years Key Account Management experience in Sales, Marketing or Business Development.
- Preferably in the petrochemical space.
- Experience in budgeting and forecasting of required sales volumes.
- Experience within Fleet Management or Banking environment will be advantageous.
- Strong customer relationship management and account planning.
- Ability to work collaboratively with others to provide a high-quality service.
- Commercially astute and customer focused.
- Innovative with entrepreneurial flair.
- In depth knowledge and understanding of the Petrochemical/Energy industry would be advantageous.
- Solid understanding of various on-road refueling requirements and MOP (methods of payments).
