Overview
Associate Product Engineer Jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Nicoll Curtin
Title: Associate Product Engineer
Company: Nicoll Curtin
Location: WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
What you’ll do:
- Manage and coordinate high-impact technology incidents from initial assessment through resolution
- Work closely with business, technology, risk, and regional stakeholders during service disruptions
- Lead incident bridges and ensure clear, timely updates are shared with the right teams
- Assess business impact, identify workarounds, and support contingency plans
- Track incident progress using dashboards, chat channels, and service management tools
- Support RCA discussions and ensure lessons learned, fixes, and preventive actions are documented
- Help improve incident response, monitoring, reporting, and operational workflows
- Contribute to process improvements that reduce downtime and improve customer experience
What we’re looking for:
- At least 5 years of experience in Production Engineering, Site Reliability, IT Operations, or similar roles
- Strong background in the banking industry
- Hands-on experience in incident, problem, and change management
- Good understanding of Linux/Unix, networking fundamentals, and application architecture
- Experience with monitoring or observability tools such as Grafana, ELK, AppDynamics, ITRS, BMC, or similar
- Strong communication skills, with the ability to work with both technical and non-technical stakeholders
- Willing to work on an 8-hour shifting schedule with shift allowance
