Overview
Customer Experience Program Manager Jobs in Greater Minneapolis-St. Paul Area at Agiliti
Title: Customer Experience Program Manager
Company: Agiliti
Location: Greater Minneapolis-St. Paul Area
Who We Are
Agiliti is a nationwide manufacturer and service provider of medical and surgical equipment, delivering clinical engineering services and equipment solutions that help healthcare providers deliver safe, efficient, and high‑quality patient care. Our teams partner closely with customers to improve outcomes through insight‑driven decisions, operational excellence, and a strong commitment to service.
What’s in it for You?
- Opportunity to lead enterprise‑level customer experience programs with visible business impact
- High level of cross‑functional exposure across Sales, Operations, Marketing, Quality, and Product
- Ability to influence data‑driven decision‑making at the executive level
- A collaborative, customer‑centric culture focused on continuous improvement
- Competitive compensation and comprehensive benefits package
What You Will Do in This Role?
- Lead customer experience programs from planning through execution, including defining scope, timelines, milestones, and success criteria
- Facilitate cross‑functional collaboration across Sales, Operations, Marketing, Quality, and Product teams
- Track project progress, risks, and dependencies; provide clear updates to stakeholders and senior leadership
- Own the Customer Relationship Survey, including survey design, deployment, reporting, and executive‑level readouts
- Coordinate survey sampling, communication plans, follow‑up workflows, and field engagement strategies to drive strong participation and actionable insights
- Analyze sales, operations, and customer data to identify trends, root causes, and opportunities for improvement
- Partner with leaders to develop and implement action plans that deliver measurable improvements in customer experience and business results
- Compile routine reporting and Business Reviews to support sales teams in driving customer retention and growth
- Prepare and deliver presentations for training, communications, and program updates
- Drive reporting efficiencies, scalable processes, and consistent execution aligned to business priorities
What You Will Need for This Role?
- Bachelor’s degree in business, marketing, analytics, or a related field
- 5+ years of experience in Customer Experience, Research, Analytics, Consulting, or related roles
- Proven project management experience; PMP or similar certification preferred
- Experience working with Qualtrics or other survey platforms preferred
- Strong analytical skills with proficiency in quantitative and qualitative analysis
- Experience with data visualization tools such as Tableau or Power BI
- Excellent written and verbal communication skills, including executive‑level presentations
- Hands‑on experience designing surveys, managing dashboards, and analyzing data within Qualtrics
- Ability to create accurate, high‑quality customer reporting using automation and/or AI‑enabled tools
- Strong attention to detail with the ability to manage multiple priorities
- Demonstrated ability to promote a culture of customer‑centricity and lead cross‑functional collaboration
