Overview
Customer Quality Engineer Jobs in Hanoi Capital Region at Adecco’s Client
Title: Customer Quality Engineer
Company: Adecco’s Client
Location: Hanoi Capital Region
Location: Remote (Must be based in the North of Vietnam).
Salary: Up to 50M Gross/month.
Duration: 12 months (with possible of extension).
Benefits: Health Insurance + Incident Insurance + Mobile & Transportation Allowance + Bonus.
A leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced interconnect products, including PCBs and substrates.
ROLE SUMMARY
The Customer Quality Engineer is responsible for managing customer product quality issues, ensuring
effective communication between customers and factories, and driving quality improvement activities
to achieve high customer satisfaction. This is the first headcount in Vietnam, requiring strong
independence, discipline, and a proactive problem-solving mindset.
Work Hours
• Flexible (standard 8:30 AM – 5:30 PM), subject to alignment with the line manager.
Interview Process
• Interview process: 2–3 rounds, including interviews with Senior Manager (Taiwan) and HR.
ESSENTIAL DUTIES AND REPONSIBILITIES
• Handle and resolve customer product quality issues and complaints.
• Identify, analyze, and verify abnormal quality issues, and manage risk-related products.
• Collect and deliver Voice of Customer (VOC) and customer quality requirements to factories.
• Drive and follow up quality improvement actions to enhance customer satisfaction.
• Arrange product sorting activities and manage sorting house operations when required.
• Collect and report SMT assembly status as well as competitor-related information.
• Perform other tasks as assigned by the supervisor.
REQUIREMENTS
Experience
• Minimum 5 years of working experience in Customer Quality, Front-end Engineer, SQE, SI
Engineer, or similar roles.
• Solid experience working in the PCB / PCBA industry is mandatory.
• Experience supporting key or large customers is a strong advantage.
Language Skills
• Chinese + English communication.
Competency
• Strong ability to work independently as well as collaboratively with cross-functional and overseas
teams.
• High discipline, ability to work independently and as part of a team, with a proactive and
problem-solving mindset.
• High discipline, ownership, and responsibility, suitable for a remote/WFH role.
Kindly send your CV in English to [email protected] if you are interested.
