Overview
Desktop Engineer (UAEN) Jobs in Abu Dhabi Emirate, United Arab Emirates at EMSTEEL Group
Title: Desktop Engineer (UAEN)
Company: EMSTEEL Group
Location: Abu Dhabi Emirate, United Arab Emirates
Position: Desktop Engineer (Emirati Talent)
Location: Musaffah, Abu Dhabi – UAE
Type: Full-time
Role Overview
The Desktop Engineer (Emirati Talent) provides technical support to end-users, ensuring the smooth operation of desktop systems and contributing to overall IT efficiency. This role delivers support to both on-site and remote users while ensuring compliance with IT policies and company standards.
Key Responsibilities
- Provide timely and effective support for desktop hardware, software, and peripherals.
- Diagnose, troubleshoot, and resolve technical issues to minimize user downtime.
- Configure, install, and maintain desktop devices, including PCs, monitors, printers, and other peripherals.
- Guide users on software and hardware usage to enhance productivity.
- Deliver remote technical support to off-site employees.
- Monitor and optimize desktop performance through proactive maintenance.
- Conduct root cause analysis of recurring issues and implement preventive solutions.
- Document support activities, solutions, and best practices to build a knowledge base.
- Collaborate with team members, participate in knowledge-sharing sessions, and contribute to training initiatives.
Qualifications & Experience
- Bachelor’s degree in IT or a related field.
- Microsoft Certifications and System Administration credentials.
- Technical Support Fundamentals knowledge.
- Minimum 4 years of experience in Desktop Support or related roles.
- Proficiency in English (essential); Arabic (preferred).
