Overview
Director, Enterprise PMO Jobs in Osaka, Japan at Universal Studios Japan(USJ LLC)
Title: Director, Enterprise PMO
Company: Universal Studios Japan(USJ LLC)
Location: Osaka, Japan
DIVISION: Digital & Technology
DEPARTMENT: Digital Experience & Transformation Management
SUPERVISOR: VP, Transformation Management Office
NEXT LEVEL OF SUPERVISION: SVP, Digital Experience & TMO
JOB SUMMARY: Lead and oversee Program and project delivery in the Enterprise PMO, Transformation Management Office to ensure Digital & Technology initiatives meet organizational goals, deadlines, and budget to advance Universal Destinations & Experiences. Develop and execute processes and policies, lead program management team members, and work with partners teams to deliver successful projects & programs. Manage dependencies, risks, issues to improve consistency, predictability, and efficiency of delivery. Deliver projects and programs on time and on budget. Partner with Portfolio transformation planning team on master planning for the site efforts end-to-end across specific efforts starting at charter approval through delivery start to implementation.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
PORTFOLIO MANAGEMENT:
Lead and drive a critical portfolio of projects & programs to support our Guest and Team Member experience by providing overall leadership to project management structure.
Support implementation and utilization of PPM tool for Digital & Technology to align processes, input, tracking, evaluation of work, schedules, and enhanced reporting to enable more efficiency and accuracy of hitting milestones and managing project budgets.
Key contributor to annual strategic planning process for assessment of critical resources and financial estimation in support of advancing the organization vision & mission.
Maintain strong relationships with key stakeholders to achieve robust and successful governance model.
Manage capital and expense budgets for specific projects and programs in partnership with Portfolio Management PMO team and finance.
PROGRAM MANAGEMENT:
Provide overall leadership to project management team to support successful management of all programs and projects in specific portfolio. Work broadly across team to ensure that best practice management structure and processes are implemented. Teams are inclusive of internal groups and external vendors to manage projects, initiatives, and integration of delivery.
Drive successful scope and schedule management to hit key milestones and timelines across specific projects/programs.
Support and lead agile and waterfall methodologies where appropriate based on project/program scope.
Oversee risk management, dependency management and mitigation tracking, inclusive of issue identification, risk assessment and mitigation development and recommendations.
Work across digital & technology team to develop, track, analyze and publish project and financial reports, scorecards, and program/project status and performance reports. Create transparency, measurability, and accountability to effectively manage deliveries and hit milestones.
LEADERSHIP:
Achieve operational excellence and superior results by building & leading a high performing team of project managers, program managers, business analysts and scrum masters to achieve operational excellence to achieve and exceed goals and objectives; team will consist of full-time exempt headcount and contractors.
Supervise and mentor direct reports/team members in day-to-day management and administration of UPR transformation work.
Provide clear and executive decision-making priority management.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training, and team member involvement activities.
SUPERVISORY RESPONSIBILITY: Approximately 3+ Exempt (full-time) and 6+ contractors (total of 3-4 direct reports).
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required
- 10 + years in PMO, progressive transformation or technology enablement
- Experience in project team leadership and large-scale program planning and implementation
- Expert knowledge of large-scale transformation initiatives
- Expert at stakeholder and partner management
- Experience in executive communication, relationship building and decision making
- Experience with web and mobile development technologies/services, e-commerce platforms, operational and analytics data platforms, enterprise integration
- Excellent analytical/critical thinking and communication skills (written and verbal); ability to explain complex concepts both concisely and simply
- Excellent interpersonal skills including presentation, influencing and negotiation with the ability to work in fast-paced environment with multiple deliverables and ad hoc requests
- Proven ability to maintain a high-level of client service
- Strong financial acumen
- Demonstrated experience in areas of general management, specifically around team member development, leadership skills, organizational skills, and managing/setting priorities in a fast-paced environment
- Demonstrated ability to make effective decisions while working through complex issues, program, and business interest related issues
- Experience building and successfully executing test plans.
EDUCATION: Bachelor's degree from a four-year college or university is required. Undergraduate degree (preferred) in engineering, technology, analytics or related fields; or an equivalent combination of education. Master’s degree preferred.
CERTIFICATIONS, LICENSES, REGISTRATIONS: Preferred: Project management certification (PMI or similar) and/or certification in use of specific methodologies such as Lean Six Sigma, Agile (CSM), etc.
EXPERIENCE: 10 + years in PMO, progressive transformation or technology enablement; or equivalent combination of education and experience.
