Overview
End User Engineer Jobs in Colombo, Western Province, Sri Lanka at Virtusa
Title: End User Engineer
Company: Virtusa
Location: Colombo, Western Province, Sri Lanka
- Provide advanced troubleshooting and resolution for end-user incidents while supporting continuous improvement of service desk operations.
Key Responsibilities
- Resolve complex incidents not handled at L1
- Perform remote troubleshooting of desktops, laptops, and applications
- Manage user account provisioning and access control
- Support Office/M365, collaboration tools, and enterprise applications
- Assist with patching, deployments, and system updates
- Identify recurring issues and recommend problem management actions
- Contribute to knowledge base creation and updates
- Support onboarding and training of junior analysts
Required Skills
- Strong troubleshooting skills (Windows/macOS, networks)
- Active Directory / identity management basics
- M365 and enterprise application support
- ITIL process understanding
- Good documentation skills
Experience
- 2–5 years
