Overview
Especialista en mejora continua Jobs in Mexico City Metropolitan Area at Confidential Careers
Title: Especialista en mejora continua
Company: Confidential Careers
Location: Mexico City Metropolitan Area
Sr. Specialist Continuous Improvement – Mexico
The Continuous Improvement Sr. Specialist is responsible for deploying and executing Business System in Mexico through its relevant subsystems of its four pillars (Plan, Process, Performance, People), ensuring disciplined execution, measurable business impact and sustained adoption.
The LATAM CBS Hub defines CBS standards, governance, methodologies and portfolio frameworks. The Managing Director provides business needs, prioritization, sponsorship and resource availability at country level.
Key Position Responsibilities
1. Business System/ SDP Deployment and Compliance
- Deploy BS and SDP standards, routines and tools as defined by the LATAM CBS Hub.
- Ensure consistent execution of SDP routines, structured problem solving, CI&T initiatives.
- Monitor adherence to CBS standards and routines; escalate deviations through defined governance channels.
- Participate in regional CBS reviews, routines and communities of practice.
- Provide feedback to the Hub on adoption, usability and improvement opportunities while being a local SME on CBS.
2. Continuous Improvement and Transformation Portfolio, Business Impact
- Build, prioritize and manage a local CI&T portfolio aligned with SDP objectives and business priorities dictated by the MD.
- Lead Lean / Six Sigma initiatives with clear problem definition, baseline, KPI tracking and benefits realization throughout all the business processes.
- Ensure financial validation of results in collaboration with Finance.
- Track and close the performance management loop (problem → action → result).
- Drive initiatives impacting revenue & EBITDA growth, cost efficiency, productivity, customer experience, COGS and SG&A.
- Define and support TTIs and KPIs definition along with the required visual management tools.
- Improve and drive agile customer experience enhancement along related metrics such as NPS, CSAT, QoS.
- Share and gather best practices from the company, leveraging relationships with other specialists, champion networks or business leaders.
3. Adoption, Capability Building & Change Management
- Build and coordinate a local CBS Champions Network across functions.
- Deploy Hub-designed training programs using a train-the-trainer model.
- Coach leaders, managers and teams in continuous improvement thinking, KPI-based management and problem solving.
- Support HR and leadership in embedding CI behaviors into leadership routines and people processes.
- Maintain a regular operating cadence with the Managing Director to review progress, priorities, risks and realized impact.
- Align initiatives across all areas, involving all required leaders and employees ensuring transformational or incremental impact.
- Education: Certified 6 Sigma – Lean (Green Belt or Black Belt) and any other complementary methodology to increase efficiency in all organizational areas. Expect a business & administration or engineering degree in any field. English: High proficiency level (spoken, written for business presentations).
Requirements:
- Previous experience (years):
- 5 years minimum of general experience
- 3 years minimum leading Lean – 6 Sigma projects, transformation with a proven success.
- Advanced English
- Technical knowledge:
- Facilitation, communication, influencing and presentation skills.
