Overview
Executive Customer Operations Pak Cap-II KHI Jobs in Karāchi, Sindh, Pakistan at PTCL.Official
Title: Executive Customer Operations Pak Cap-II KHI
Company: PTCL.Official
Location: Karāchi, Sindh, Pakistan
ARE YOU READY TO RISE WITH PTCL GROUP
We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.
PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.
PTCL Group Vision & Values:
With a clear vision to become the largest technology player and champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
- Be Resilient
- Think Big
- Win Every Battle
- Value Success
IN THIS ROLE YOU WILL:
Executive Customer Operations (Pak Capital-II KHI) KTR-II is responsible to ensure the availability and reliability of customer services, and timely restoration of complaints while maintaining KPIs.
HOW CAN YOU EXPRESS YOUR TALENT:
- Supervise and support the daily operations of the customer service team to ensure high performance and compliance with service standards.
- Monitor key performance indicators (KPIs) such as response time, resolution time, customer satisfaction.
- Handle escalated customer complaints and resolve complex service issues with a solution-oriented approach.
- Collaborate with cross-functional teams (sales, technical, store) to ensure seamless customer interactions and service continuity.
- Generate regular reports on customer operations performance and recommend actionable improvements.
WHAT YOU NEED TO BE SUCCESSFUL:
Qualification:
Education:
- BSc Engineering (Electrical/Electronic/Telecom)
Experience:
- 2 to 3 years of experience
Technical Competency:
- FTTH, GPON, CRM, Ticketing Tools, Team Management
PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
