Overview
Field Service Engineer (Aviation Services – Aircraft engines) – MRO Jobs in Singapore, Singapore at Genpact
Title: Field Service Engineer (Aviation Services – Aircraft engines) – MRO
Company: Genpact
Location: Singapore, Singapore
Position: Field Service Engineer (Aviation Services – Aircraft engines) – MRO
Location: Singapore (East)
Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
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Inviting applications for the role of Field Service Engineer (Aviation Services – Aircraft engines) – MRO
As an FSE, the role acts as the primary technical liaison between the company and assigned airline customers. You will provide expert on-site technical guidance, resolve urgent Aircraft on Ground (AOG) situations, and analyze reliability trends to maximize fleet availability and customer satisfaction.
Responsibilities
- Customer Technical Support: Serve as the dedicated technical point of contact for assigned regional airlines.
- AOG & Emergency Response: Provide rapid, decisive troubleshooting support during critical fleet disruptions and AOG events.
- Entry into Service (EIS): Collaborate with commercial teams to prepare customers for new product introductions and smooth ongoing operations.
- On-Site Field Guidance: Deliver hands-on, "over-the-shoulder" technical instructions to airline maintenance teams.
- Reliability Analysis: Monitor, report, and analyze component failure trends to proactively suggest improvement which helps to reduce operational disruptions.
- Maintenance Optimization: Recommend tailored maintenance strategies that align with specific customer operational goals.
- Campaign Management: Drive the seamless implementation of Service Bulletins (SBs) and field modifications.
- Cross-Functional Communication: Coordinate with various different internal and external departments to help resolve technical and commercial issues.
Qualifications we seek in you!
Minimum qualifications
- Bachelor’s degree in aviation, Aerospace, or Engineering or related.
- FSE experience in aviation industry
- Strong background in aircraft maintenance, specifically in nacelle repair, shop operations, and testing
- Technical Documentation: Master-level proficiency in interpreting AMM, SRM, TSM, IPC and CMM manuals.
Preferred qualifications
- Communication Skills: Proven ability to deliver high-impact presentations to both Customer Powerplant team and internal executive leadership.
- Commercial Acumen: Clear understanding of how technical engineering solutions impact airline financial performance.
- Continuous Improvement: Analytical mindset focused on reliability engineering; Lean or Six Sigma certification is highly preferred
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Why join Genpact?
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
