Overview

Field Service Engineer, L5 Jobs in Waco, USA at Forgent Power Solutions, Inc

Position Summary

A Level 5 Switchgear Field Engineer leads complex field service activities for medium- and high-voltage switch gear systems, serving as a technical authority on installation, commissioning, maintenance, troubleshooting, repair, and modernization. This role provides on-site leadership, ensures safe work execution, interfaces directly with customers and project teams, and mentors junior engineers/technicians while driving quality, schedule adherence, and continuous improvement.

Key Responsibilities

  • Lead field execution for switch gear installation, commissioning, and service (e.g., air-insulated switch gear, gas-insulated switch gear, metal-clad/metal-enclosed switch gear, breakers, relays, bus, CT/PTs, control power systems).
  • Plan and perform advanced diagnostics for equipment and protection/control issues, including intermittent faults and complex system interactions.
  • Execute and/or direct acceptance, maintenance, and condition-based testing (e.g., insulation resistance, hipot/VLF as applicable, contact resistance, timing/travel analysis, primary/secondary injection, relay logic verification, SCADA/RTU I/O checks).
  • Perform protection relay commissioning and end-to-end verification; validate settings implementation per approved setting files and drawings.
  • Interpret and redline electrical drawings/schematics, wiring diagrams, logic diagrams, and one-lines; verify as-built conditions.
  • Ensure compliance with all safety requirements (LOTO, arc-flash, energized work restrictions, job hazard analysis, permits) and lead on-site safety briefings.
  • Troubleshoot and resolve issues related to control wiring, interlocks, auxiliaries, close/trip circuits, charging motors, heaters, and communications.
  • Direct corrective maintenance and repair activities, including breaker overhaul support, mechanism adjustments, alignment, lubrication, SF6 handling (if applicable), and component replacement.
  • Provide technical leadership during outages, turnarounds, and critical recovery events; communicate status, risks, and mitigation plans.
  • Produce high-quality field service reports, test records, punch lists, commissioning checklists, and nonconformance documentation; close out actions with customer sign-off.
  • Coordinate with PMs, engineering, factory, and supply chain on parts identification, RMA/warranty, technical escalations, and root cause analysis.
  • Mentor and supervise junior engineers/technicians; review work quality, coach troubleshooting approach, and enforce standards.
  • Support customer training and knowledge transfer (operational checks, basic maintenance, safety considerations).
  • Identify upsell/modernization opportunities (retrofill, protection upgrades, digital monitoring) and communicate leads through appropriate channels.

Required Qualifications

  • Associate’s or Bachelor’s degree in Electrical Engineering, Electrical/Electromechanical Technology, or equivalent practical experience.
  • Typically 8+ years of progressively responsible field experience with MV/HV switch gear, breakers, and protection & control systems.
  • Demonstrated ability to lead field crews and manage on-site execution for complex commissioning/service events.
  • Strong working knowledge of electrical safety practices (NFPA 70E/OSHA or local equivalents), including LOTO and arc-flash risk controls.
  • Proven experience reading and troubleshooting schematics, wiring diagrams, and one-lines.
  • Ability to write clear field reports and maintain accurate test documentation.
  • Valid driver’s license and ability to travel as required.

Preferred Qualifications

  • Experience commissioning digital protection relays and IEC 61850/GOOSE networks (where applicable).
  • Experience with power system studies interface (coordination, short circuit, arc-flash labels) and field validation.
  • Familiarity with major relay platforms (e.g., SEL, GE/Multilin, ABB/Hitachi, Siemens) and breaker OEMs.

Knowledge, Skills & Abilities

  • Expert-level troubleshooting skills across switch gear mechanical, electrical, and protection/control domains.
  • Ability to develop commissioning/test plans, verify I/O, and perform functional checks from drawings and sequences of operation.
  • Strong customer communication skills, including explaining findings, constraints, and corrective actions in clear, non-technical language when needed.
  • Working knowledge of common test instruments and safe test setups; ability to validate instrument calibration status.
  • Strong planning and prioritization skills; ability to manage multiple work fronts during outages.
  • Ability to lead incident response and structured problem solving (5-Why, fishbone, corrective/preventive actions).
  • Proficiency with Microsoft Office (Word, Excel) and mobile/field reporting tools.

Working Conditions & Travel

  • Primarily field-based at customer facilities (industrial plants, utilities, data centers, commercial facilities, substations).
  • Travel typically 50-80% depending on region and workload; may include nights, weekends, and emergency call-outs.
  • Work may be performed in confined spaces, elevated…

Title: Field Service Engineer, L5

Company: Forgent Power Solutions, Inc

Location: Waco, USA

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