Overview
Field Services Engineer – Remote work Jobs in Tokyo, Japan at Genpact
Title: Field Services Engineer – Remote work
Company: Genpact
Location: Tokyo, Japan
Position: Field Service Engineer (Required to travel) – Remote work
Location: Japan, Tokyo
Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
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Inviting applications for the role of Field Service Engineer (Required to travel) – Remote work
In this role, you will support the installation, operation, and maintenance of customer machines, ensuring high equipment uptime and a strong service experience. You will perform machine installations, preventive maintenance, and level 1 troubleshooting by following defined work instructions and collaborating closely with senior and lead FSEs. You will use the service CRM to document activities, manage service requests, and maintain accurate records of work performed. Leveraging your technical aptitude, problem-solving abilities, and clear communication skills, you will work in a team environment to resolve customer issues efficiently, support training and knowledge sharing, and contribute to continuous improvement of field service quality and customer satisfaction.
Responsibilities
- Demonstrate a basic understanding of machine systems and machine operation, including core components, functions, and safety considerations.
- Responsible for machines at customer site, should be able to perform following work instructions, safety procedures, and quality standards, under the guidance of a Lead or Senior FSE.
- Perform preventive maintenance services according to documented procedures and work instructions, with support from Lead or Senior FSE as needed.
- Support level 1 service requests (remote and onsite) with guidance from Regional Service Engineer (RSE), Lead, or Senior FSE, ensuring timely and professional interaction.
- Execute administrative tasks in the service CRM system, including service case creation, time and parts logging, service reports, and documentation updates.
- Read, understand, and apply work instructions from manuals, service documentation, or verbal guidance to complete service tasks safely and correctly.
- Follow logical machine troubleshooting steps at customer sites to identify issues, perform basic diagnostics, and escalate complex problems appropriately.
- Work effectively in a team environment with other FSEs, Leads, engineering, and customer support teams to resolve customer problems and share knowledge.
- Communicate technical information clearly through both written and verbal channels, including explaining issues and resolutions to customers and documenting service activities and training.
- Responsible for communicating regular updates to Genpact Manager about client engagement – Weekly & Monthly formal updates
- Work in collaboration with larger Genpact team based on site at client offices
Qualifications we seek in you!
Minimum qualifications
- Bachelor’s degree in engineering/ manufacturing / technical background, and demonstrated hands-on skills
- Field experience with Aerospace, Auto or Manufacturing Industry preferred
- Understand basic electrical, electronic, and mechanical theories and systems
- Able to travel 75% to client sites in Japan.
- Able to learn basic machine systems and operations through provided FSE training.
- Language requirement for Japanese and English proficient.
Preferred qualifications
- Strong Engineering / Technical background with prior experience in maintenance and repair activities
- Strong problem-solving skills to address unexpected equipment failures
- Demonstrated capability to multitask in a fast-paced environment.
- Strong oral, written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills
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Why join Genpact?
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
