Overview
Field Support Engineer Jobs in Souissi, Rabat-Salé-Kénitra, Morocco at Airbus
Title: Field Support Engineer
Company: Airbus
Location: Souissi, Rabat-Salé-Kénitra, Morocco
The Field Support Engineer is a member of the Operations organization in Secure Land Communications. He/she belongs to the Customer Test & Support department.
He/she is responsible to follow and manage the resolution of customer incidents and he/she can also prepare and perform the integration of the network, and prepare and perform Acceptances with customers.
He/she reports to the Project / Care Manager .
Functions:
The Field Support Engineer handles the following tasks:
- Managing customer requests
- Providing technical support
- Providing telephone or remote assistance
- Investigating incidents and problems reported by customers
- Troubleshooting of complex telecommunication systems
- Verifying corrections provided by R& D
- Participating in the technical preparation of roll out or upgrade operations
- Supporting the resolutions proposed
Our expectations for you:
- Degree in Engineering with experience in Telecommunications Systems and/or Information
- Technology or equivalent background
- Knowledge of telecom systems and equipment
- Knowledge of Internet networking, protocols, and equipment, such as Cisco, Juniper, Linux, VMware,
- Active Directory, and Information Security is advantageous
- Readiness to travel on a need basis
- Good problem-solving capability, ability to handle changing and often tense contexts
- Communication skills, interpersonal as well as in writing and reporting
- Good English and French languages skills are mandatory
- Team spirit
Competencies and experience in following areas are seen as a plus:
- Modern high availability systems and platforms, clustering, redundancy including geo-redundancy and load distribution
- RedHat linux including Virtualization and Containerization
- MS Windows
- IT solution architecture and IP protocols, networking and backhauling (IPv4, IPv6, VoIP, Mobile IP, VLAN, VPN, OSPF)
- Security for IT network and applications (Authentication, End-to-end encryption, Firewall, Proxy, IPsec, SSL, vulnerability)
- System integration and on-site interventions
- Familiarity with agile methodology and test automation (Robot Framework, Python)
- Radio and terminal platform competence
- Applications and databases
- Open source management
- Airbus Tetra knowledge
- Experience in Help Desk work
Profile:
- Strong internal and external interpersonal skills
- Mobility (travel frequently, world-wide)
- Able to handle changing and often tense contexts
- Availability
- Methodical
- Autonomous
- Close attention to detail
Languages:
- English and French required
