Overview
Implementation Analyst Jobs in Amman, Jordan at Acuative Middle East
Title: Implementation Analyst
Company: Acuative Middle East
Location: Amman, Jordan
About Acuative :
Acuative is a global IT solutions provider committed to delivering top-tier managed services, managed solutions, and network infrastructure support. With a client-first mindset and a relentless drive for excellence, we empower organizations to scale securely and efficiently. Our success is powered by our people—we invest in our employees through continuous on-the-job training, mentorship, and assisted learning that helps to grow our teams. At Acuative, you’ll find a collaborative environment built on professionalism, innovation, and the shared pursuit of achieving high results. Join us and help shape the future of IT.
Role Overview :
The Implementation Analyst supports network deployment projects by acting as the main technical contact for on-site technicians, troubleshooting complex issues, and improving processes through automation and scripting. The role ensures smooth project execution, accurate documentation, and effective issue resolution.
Key Responsibilities :
- Serve as the primary technical contact during project implementations.
- Configure and troubleshoot routers, switches, firewalls, and wireless devices.
- Support WAN circuit turn-ups and network technologies (VLANs, OSPF, BGP, ACLs, VPNs, etc.).
- Work across vendors such as Cisco, Fortinet, Palo Alto, and Cradlepoint.
- Develop scripts and automation to improve efficiency.
- Collaborate with Engineering to maintain runbooks and processes.
- Act as an escalation point for technical issues.
- Track issues and maintain project documentation.
- Support team development through mentorship.
Qualifications :
- CCNA (or equivalent experience).
- Fortinet NSE4 (or equivalent).
- Strong networking fundamentals and troubleshooting skills.
- Experience with WAN, telecom, or Wi-Fi environments (preferred).
- Process-driven with good documentation and communication skills.
