Overview
Innovative Manager of Service Engineering Global Customer Support Jobs in Ottawa, Canada at STERIS Canada Corporation
Position: Innovative Manager of Service Engineering for Global Customer Support
Become a pivotal Service Engineering Manager, enhancing customer service with innovative engineering solutions and a focus on excellence. Ensure alignment of projects with customer needs through strategic leadership.
In this role, you will lead global service engineering efforts, directly influencing customer satisfaction and operational efficiency. You will manage the lifecycle of service initiatives, collaborate with cross-functional teams, and implement strategies that advance organizational success. Strong candidates will have a proven ability to deliver on key performance indicators and mentor their teams effectively.
Key Responsibilities:
• Manage customer portfolio and lifecycle support initiatives
• Foster a culture of safety and quality within the team
• Develop and present strategic plans to senior leadership
• Address customer satisfaction and quality concerns
• Ensure workflow aligns with business objectives
Requirements:
• Bachelor’s degree in engineering or a relevant field
• 6+ years of progressive project management experience
• 2+ years in a managerial capacity
• Proven track record of successful service delivery
• Capability to travel internationally when required
Shape the future of service engineering while prioritizing customer-centric values and operational effectiveness in your leadership role.
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Title: Innovative Manager of Service Engineering Global Customer Support
Company: STERIS Canada Corporation
Location: Ottawa, Canada
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