Overview
Job Opening | Delivery COE | Tech Mahindra | Egypt Location Jobs in Cairo, Egypt at Tech Mahindra
Title: Job Opening | Delivery COE | Tech Mahindra | Egypt Location
Company: Tech Mahindra
Location: Cairo, Egypt
Role: Delivery COE
Experience: 10 to 15years
Job Location: Egypt
JD:
The Delivery COE acts as a specialized bridge between high-level solution design and operational deployment. The role is primarily focused on "Right First Time" delivery of complex global networking solutions like SD-WAN, MPLS, and Cloud VPNs for enterprise clients.
Core Responsibilities
- Design & Implementation: Validate detailed technical designs and perform end-to-end configuration for complex VPN, SD-WAN, and MPLS connections.
- Operational Integration: Lead the "meshing" of new services into the customer's existing infrastructure, including router activation and acceptance testing (SAT/CAT).
- Incident & Change Ownership: Act as a single point of contact for complex (P1/P2) incidents, leading crisis bridges and ensuring resolution within SLAs.
- Subject Matter Expertise: Serve as an SME for specific technologies (e.g., Cisco, Fortinet, or SD-WAN), providing guidance to lower-level support teams and contributing to the Knowledge Excellence Database (KEDB).
- Customer Governance: Participate in monthly service reviews with Customer Service Managers (CSMs) and provide technical input for Service Improvement Plans (SIP).
Technical Profile & Skills
- Network Infrastructure: Deep knowledge of Cisco Routing and Switching (Nexus platforms), LAN/WAN topologies, and protocols such as BGP, OSPF, EIGRP, and IPv6.
- Modern Solutions: Hands-on experience with SD-WAN (VeloCloud, Fortinet), Cloud services (Azure, AWS), and security platforms like Zscaler or Checkpoint.
- Tools & Processes: Proficiency in ITIL standards for incident and change management, and experience with ticketing systems (e.g., OBS proprietary tools).
- Soft Skills: Strong matrix management, ability to lead under pressure during network outages, and excellent client-facing communication.
Qualifications
Education: A degree or diploma in Electronics, Computer Science, or Telecommunications.
Experience: 10 to 15 years in network engineering or operational IP environments.
Certifications: CCNA/CCNP are typically mandatory; CCIE (written or full) is a major advantage.
Work Schedule: Flexibility for 24/7 on-call rosters or shift patterns is often required due to the global nature of enterprise support.
