Overview
Lead Technical Support Engineer Jobs in Novi Sad, Vojvodina, Serbia at Hisense Europe
Title: Lead Technical Support Engineer
Company: Hisense Europe
Location: Novi Sad, Vojvodina, Serbia
Hisense Europe, the world’s leading home appliance manufacturer, is a full assortment global player with a comprehensive product range: MDA, SDA, TV, Mobile, and A/C, covering all market segments. In September 2018 the strategic takeover of Gorenje Group took place when Hisense officially became a 100-percent owner of Gorenje. The merger resulted in a major manufacturer that combines consumer electronics and home appliances with a comprehensive product range. With 4 major global brands: Hisense, Gorenje, Asko and Toshiba, we are present in different market segments.
We are looking for a new team member to join our international team as a Lead Technical Support Engineer!
Responsibilities:
- Prepares technical documentation for new appliances
- Works closely with the development department and product development teams
- Coordinates the work of professional colleagues in their field of expertise
- Leads work on project tasks within their professional area and participates in other project tasks
- Carries out demanding professional analyses and applies the most advanced professional methodologies
- Provides technical support to end users – service technicians for household or electronic appliances
- Provides materials to trainers and, when necessary, conducts training for service managers and service technicians
- Performs other tasks in line with the job description, professional qualifications, and instructions from superiors
Requirements:
- Completed education of at least level VI in a technical or related field
- Knowledge of economics is desirable
- Excellent knowledge of English
- Excellent computer literacy
- Category B driving license
- Excellent communication skills
- Strong analytical abilities
- Willingness to learn and acquire new knowledge in the field of Technical Support
We Offer:
- Permanent employment with a 6-month probation period
- Guaranteed mentorship and onboarding support
- Opportunity to advance to a Product Group Manager position
Perks and benefits:
- Private health insurance
- Performance-based bonus, seniority bonus, awards and recognitions
- Employee referral bonus
- Discounts with our partners from various industries
- Team building and organized sports activities
- Special and themed events
* Kindly send us your CV in English.
We are looking forward to meeting you!
* Please note that only shortlisted candidates will be contacted.
