Overview
Onsite Aftermarket Engineer Jobs in Fort McMurray, Canada at Flowserve Corporation
Company Overview
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion an individual contributor or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Your opportunity for professional development and industry‑leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety.
Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries with more than 18,000 employees in more than 55 countries.
Role Summary
This role is responsible for providing technical customer support in the pre‑order and post‑shipment phases to external Flowserve customers. Additional responsibilities include troubleshooting existing applications through seal failure analysis and trouble‑job support. The Onsite Aftermarket Engineer is the “go‑to technical expert” for Flowserve’s pump/valve/seals and systems product portfolio and is heavily relied upon to provide technical expertise and recommendations to achieve reliable product operation.
The incumbent reports to the Aftermarket Engineering Manager.
Accountabilities
- Drive a culture based on customer focus, ethics and commitment for continuous improvement and safety
- Foster cooperation between Sales, Commercial Operations, Order Engineering and Business Unit personnel with respect to customer needs
- Provide technical product information to external customers
- Complete failure analysis reports as required to support customers
- Provide root‑cause analysis support for troubleshooting existing applications and providing recommendations to improve product reliability
- Use standardized tools such as FEA to analyze new and existing products
- Provide product selection guidance to sales and application engineers on high‑duty applications
- Provide training to application and sales engineers and customers
- Support CIP/Lean projects to improve efficiency and quality
- Support technical review of customer repairs
- Develop and oversee test programs to address customer performance issues and validate performance of custom designs
Knowledge, Skills & Abilities
- Engineering degree or equivalent with minimum 3 years of rotating equipment and/or sealing equipment experience
- Knowledge of Flowserve and/or competitor seal products is highly desired
- Experience with root‑cause analysis, troubleshooting, and detailed engineering analysis
- Ability to effectively deliver information via email, phone calls, reports, and in person
- Motivated, hard working with a sense of urgency to meet customer expectations in a timely manner
- Strong interpersonal skills with ability to work independently and within a team
- Strong computer skills and experience with MS Office Suite and various engineering software
- Onsite/field experience a plus
Flowserve is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, age, gender, sexual orientation, national origin, veteran status or other protected characteristics. Flowserve does not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‑workers as per the Pay Transparency Nondiscrimination Provision.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation by contacting
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Title: Onsite Aftermarket Engineer
Company: Flowserve Corporation
Location: Fort McMurray, Canada
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