Overview
Quality Systems & Warranty Manager Jobs in Greenville-Spartanburg-Anderson, South Carolina Area at Expert Connections
Title: Quality Systems & Warranty Manager
Company: Expert Connections
Location: Greenville-Spartanburg-Anderson, South Carolina Area
Our client, a global Tier 1 automotive supplier is seeking a Quality Systems & Warranty Manager to lead quality systems, warranty performance, and continuous improvement initiatives at their facility in Greenville, SC
Key Responsibilities
Quality Systems & Complianc
- eLead and maintain the Quality Management System in compliance with IATF 16949 and applicable ISO standards
- .Oversee internal, customer, and certification audits and drive corrective actions
- .Standardize quality processes across multiple manufacturing sites
- .Ensure compliance with automotive quality standards and customer-specific requirements
- .Train and coach teams on APQP, PPAP, FMEA, MSA, SPC, and other automotive core tools
.
Warranty & Customer Quali
- tyServe as the primary customer contact for warranty, field quality, and customer claim
- s.Lead warranty investigations, root cause analysis, and corrective action implementatio
- n.Analyze warranty trends, claim rates, and quality KPIs to drive continuous improvemen
- t.Coordinate field returns, containment actions, and customer reportin
- g.Support cost recovery efforts and warranty cost reduction initiative
s.
Continuous Improvement & Leaders
- hipDrive quality improvement projects focused on reducing PPM, warranty costs, and cost of poor quali
- ty.Partner with Operations, Engineering, Purchasing, and Supplier Quality teams to resolve complex quality issu
- es.Lead cross-functional problem-solving activities utilizing 8D, RCA, and other structured methodologi
- es.Provide leadership and development for Quality Systems, Warranty, and Field Quality personn
- el.Report quality performance metrics and improvement initiatives to senior leadersh
i
p. Qualificati
- ons
Bachelor's Degree in Engineering, Quality, Manufacturing, or a related field; equivalent experience conside - red.7+ years of experience in automotive quality, warranty, or manufacturing environme
- nts.Strong knowledge of IATF 16949 and automotive core tools (APQP, PPAP, FMEA, MSA, S
- PC).Experience managing warranty claims, customer quality issues, and field performance investigati
- ons.Experience with ERP systems (SAP preferred) and advanced Excel ski
- lls.Proven ability to lead audits, drive corrective actions, and improve quality performa
- nce.Strong analytical, communication, and leadership ski
- lls.Ability to travel throughout North America as nee
d
ed. Why
- Join
Opportunity to make a significant impact within a growing global automotive supp - lier.High-visibility role with direct influence on customer satisfaction and operational perform
- ance.Lead quality initiatives across multiple manufacturing locat
- ions.Collaborative environment with strong support from executive leader
- ship.Competitive compensation package, bonus potential, and comprehensive bene
- fits.Long-term career growth within a stable and internationally recognized automotive organiza
tion.
