Overview
Service Engineer Jobs in Seberang Perai, Penang, Malaysia at Career International 科锐国际
Title: Service Engineer
Company: Career International 科锐国际
Location: Seberang Perai, Penang, Malaysia
Overseas Technical Support Engineer
Job Highlights
- Semiconductor equipment support role based in Perai South, Penang
- Hands-on exposure to installation, troubleshooting, and customer site support
- Opportunity to work closely with China technical and engineering teams
- Annual package: RM80,000 to RM150,000, including 13th month
Job Responsibilities
- Support semiconductor equipment installation, setup, commissioning, and debugging at customer sites
- Provide after-sales technical support and assist in resolving equipment-related issues on-site
- Analyze common equipment problems, summarize findings, and propose improvement plans
- Coordinate with internal engineering teams to follow up on technical issues and ensure proper issue closure
- Conduct customer training on equipment operation, basic troubleshooting, and maintenance procedures
- Collect and compile feedback on equipment usage, customer requirements, and improvement needs
- Follow up on key customer issues, break down problem points, and track resolution progress
- Prepare service reports, issue summaries, technical documentation, and customer feedback reports
- Maintain strong customer relationships through responsive and professional technical support
Job Requirements
- Bachelor’s degree or above in Mechanical Engineering, Mechatronics, Automation or equivalent
- 2+ years of experience in technical support, field service, equipment engineering, maintenance, process engineering, or related engineering roles
- Experience in semiconductor equipment, automation equipment, precision machinery, manufacturing equipment or any related equipment
- Familiar with semiconductor factory operations and equipment support processes
- Able to troubleshoot equipment issues and coordinate technical problem-solving with internal teams
- Proficiency in English is required
- Communication with China-based technical teams is required
- Willing to support customer sites in Penang when required
