Overview
Service Engineer – Apple Jobs in Capital Governorate, Bahrain at Sharaf DG
Title: Service Engineer – Apple
Company: Sharaf DG
Location: Capital Governorate, Bahrain
Job Summary & Purpose:
Responsible for repairs of iPhones, Macbook , iMac, Watch and other Apple accessories
Key Performance Areas (KPAs) & Principal Accountabilities:
1 Responsible for repairing In Warranty and Out Warranty Laptops.
2 Should achieve the daily productivity targets
3 Should deliver as per KPI of Apple requirement
4 Should handle customers who walk into the service centers with technical queries.
5 Update brand systems daily.
6 Maintain NPS of service center with good quality work and customer interaction.
Qualitative Requirements:
Experience (Yrs& Field) : 3-4 years’ experience managing repairs of all Apple products
Educational Qualification : Diploma/ ITI in Electronics
Professional Certifications: ACIT and ACMT certifications from Apple
Skills & Abilities
- Interpersonal skills: Actively listens and speaks effectively and respectfully to others.
- Customer focus: Keeps the customer all the time while making decisions.
- Desire to learn: Seeks to acquire new knowledge to improve and develop
- Detail orientation: Completes tasks accurately with eye towards quality, process and procedures.
- Reliability: Completes tasks and achieves results with minimum oversight
