Overview
Service Manager – Agro Jobs in Colombo District, Western Province, Sri Lanka at Abans Group Sri Lanka
Title: Service Manager – Agro
Company: Abans Group Sri Lanka
Location: Colombo District, Western Province, Sri Lanka
Abans PLC has held the dominant position in Sri Lanka's Consumer Durables market for over five decades, fostering a sense of recognition among the populace through its range of innovative, environmentally friendly, and technologically advanced yet user-friendly products and brands. Abans proudly represents renowned global brands across various categories such as Consumer Electronics, Home Appliances, Kitchen Appliances, Smart Devices, Laptops 6: Laptop Accessories, Furniture, Solar, and more. The company's longstanding partnership with LG Electronics Inc., Korea, a global leader in innovation and technology for over 35 years, has resulted in Abans being recognized as the top-performing Distributor in South East Asia. Acknowledged by esteemed global brands including LG, Apple, HP, Lenovo, Acer, Motorola, Oppo, Vivo, Realme, Toto, Elba, Haier, Harman Kardon, .JBL, Marshall, and others, Abans has been appointed as their official partner in Sri Lanka. Abans has consistently led the market in Air Conditioning, Consumer Electronics, Laptops, and Apple Products for the past twenty years. With a robust distribution network boasting over 1000 touch points nationwide, the company has embraced modern retail practices by securing retail spaces in luxury malls, establishing exclusively branded stores for an unparalleled customer experience, and launching an E-commerce platform that attracts over 600,000 site visits per year.
Job Purpose
To lead and manage after-sales service operations for tractors and agricultural machinery, ensuring high service standards, customer satisfaction, and efficient technical support across the agro division.
Key Responsibilities
- Establish and manage after-sales service systems for tractors and agricultural machinery
- Oversee maintenance operations, spare parts availability, and technical service delivery
- Set up and manage assembly operations for tractors and agro machinery
- Ensure high levels of customer satisfaction through timely and effective service support
- Develop and implement service packages tailored for farmers and commercial clients
- Build and maintain strong relationships with farmers, cooperatives, and agribusiness stakeholders
- Plan and execute product demonstrations, field events, and awareness programs
- Lead, supervise, and develop the technical service team within the agro division
- Monitor service KPIs, operational efficiency, and cost control measures
Requirements
Qualifications
- Bachelor’s Degree in Agricultural Machinery, Engineering, or a related field or German Tech Diploma (Diesel & Motor Mechanic) or equivalent professional qualification
Experience
- 6–10 years of experience in a similar role within a reputed tractor or agricultural machinery company
- Strong technical knowledge of tractors, farm machinery, and service operations
