Overview
Technical Support Engineer Jobs in Yangon, Myanmar at Must Energy Group
Title: Technical Support Engineer
Company: Must Energy Group
Location: Yangon, Myanmar
Company Overview
Must Energy Group, with 23 years of leadership in the residential solar energy storage industry, has deployed its innovative solar products in over 100 countries. The company boasts an impressive annual production capacity of 600,000 units, supporting both its in-house Must brand and customizable OEM/ODM solutions. With a strong focus on innovation, Must Energy Group employs more than 80 R&D engineers and holds over 100 approved patents. Headquartered globally with subsidiaries in Poland, South Africa, Dubai, Myanmar and Egypt, Must Energy Group is dedicated to providing reliable renewable energy solutions while fostering innovation and growth.
We are recruiting several proactive, pragmatic, and efficient after sales service engineers to support our new energy business in Myanmar, covering inverters, UPS, and battery storage systems.
Position Title
After Sales Service Engineer
Department
Customer Service
Location
Yangon, Myanmar
Reporting To
Customer Service Manager / Country Manager
Job Summary
The After Sales Service Engineer is responsible for providing technical support, troubleshooting, commissioning, maintenance, and after-sales service for MUST solar inverters, lithium batteries, and energy storage systems (ESS). The role requires strong electrical troubleshooting capability, customer communication skills, and field service experience in solar and power systems.
Key Responsibilities
Technical Support
- Provide remote and onsite technical support for solar inverters, ESS systems, lithium batteries and related products.
- Diagnose and troubleshoot hardware, software, communication, and installation issues.
- Support distributors, installers, and end users with technical inquiries.
- Analyze fault alarms, event logs, and system performance data.
Installation & Commissioning
- Perform commissioning and testing of:
- Hybrid inverters
- Off-grid inverters
- Lithium battery systems
- Residential and commercial ESS systems
- Verify AC/DC wiring, protection systems, grounding, and communication setup.
- Configure inverter parameters and monitoring systems.
Maintenance & Repair
- Conduct preventive maintenance and corrective maintenance.
- Repair or replace defective components and modules.
- Handle warranty claims and RMA processes.
- Maintain service records and technical reports.
Customer Service
- Train customers and installers on product operation and troubleshooting.
- Provide professional and timely customer support.
- Coordinate with China HQ technical team for escalated issues.
- Maintain strong relationships with distributors and resellers.
Documentation & Reporting
- Prepare service reports after each site visit.
- Create troubleshooting records and failure analysis reports.
- Support technical documentation translation and localization if required.
- Maintain spare parts inventory records.
Technical Training
- Conduct technical training for dealers, installers, and internal staff.
- Assist sales team with technical presentations and product demonstrations.
Requirements
Education
Bachelor’s degree or diploma in: Electrical Engineering, Electronic Engineering, Power Engineering, Renewable Energy Engineering and related technical field.
Experience
- Minimum 2–5 years of experience in: Solar inverter systems, Energy storage systems (ESS), Industrial electrical maintenance and Power electronics troubleshooting
- Experience with hybrid/off-grid solar systems preferred.
- Experience in after-sales or field service engineering is an advantage.
Technical Skills
- Strong understanding of: Solar PV systems, Inverters and MPPT operation, Lithium battery systems (LiFePO4), AC/DC power systems, Protection systems and grounding
- Familiar with: Modbus communication, RS485/CAN communication and Monitoring platforms
- Ability to read: Single-line diagrams, Electrical schematics and Wiring diagrams
- Hands-on experience using: Multimeter, Clamp meter, Oscilloscope
Soft Skills
- Good communication and customer service skills
- Problem-solving and analytical skills
- Ability to work independently and under pressure
- Team player with professional attitude
- Willingness to travel frequently
Language
- English: Intermediate to Advanced
- Chinese language skill is an advantage
