Overview
Technical Support Officer Jobs in Riyadh, Saudi Arabia at geidea
Title: Technical Support Officer
Company: geidea
Location: Riyadh, Saudi Arabia
Established in 2008, Geidea epitomises customer focused empowerment and commercial success through continuous innovation
Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market
Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.
Our technology mirrors our people – Smart, Innovative & Forward Thinking
www.geidea.net
To maintain competitive advantage as we grow, we are currently looking for new Technical Support Officer.
Job purpose:
As a Customer Support Officer, you will handle clients’ inquiries and requests regarding Geidea POS product and overall incoming communication channels acting as first line of support for customers, with the primary goal of providing best customer experience all the time.
Responsibilities:
- Handle and provide the correct answers for client inquiries received through Chat, Phone, and Email.
- Ensure a prompt response to all customer queries, escalate and follow up with concerned teams with Geidea in case any support is needed from their side until reaching case resolution.
- Communicate clearly and empathetically to technical and non-technical users alike and provide a solution.
- Document issues and resolutions accurately, clearly and in a timely manner within the ticketing system
- Effectively triage the type of issue – misconfiguration, retraining, or software bug and report it to development team using internal tools.
- Retraining customers in software and hardware use when needed by demonstrating remotely and responding to customer questions.
Must have technical/professional qualifications:
- 0-2 years’ experience in a support role in SAAS or Cloud-based POS
- Bachelor’s degree or professional qualification in IT, Software, Engineering, Networking, or equivalent
- High fluency in the English language, especially speaking and communicating verbally and typing.
- Native Arabic Speaker
- Flexible to work in different shifts in Riyadh.
- Experience with ECR, POS devices and network printers a plus
- Experience with support ticketing systems a plus
- Experience with remote access software is a plus.
Our values guide how we think and act – They describe what we care about the most
Customer first – It’s embedded in our design thinking and customer service approach
Open – Openness allows us to constantly improve and evolve
Real – No jargon and no excuses!
Bold – Constantly challenging ourselves and our way of thinking
Resilient – If we fail, we bounce back stronger than before
Collaborative – We know that we can achieve a lot more as a team
We are changing lives by constantly striving for a better solution
Click apply below and become part of the Geidea story
