Overview
项目经理 Jobs in New York City Metropolitan Area at REER ROBOTICS
Title: 项目经理
Company: REER ROBOTICS
Location: New York City Metropolitan Area
- Position Overview
We are seeking a Bilingual (Chinese/English) Technical Project Manager / Customer Success Manager to serve as the primary point of contact for clients during project delivery and post-deployment phases. This role combines project coordination, client relationship management, and commercial growth responsibilities.
The ideal candidate is customer-focused, highly communicative, and capable of translating technical concepts into clear, business-friendly language.
- Key Responsibilities
· Act as the primary point of contact for clients during project implementation and delivery
· Manage day-to-day client communication, respond to inquiries, and maintain strong long-term relationships
· Coordinate internal teams and track project progress to ensure timely and successful deployment
· Explain system operations, robot workflows, and basic troubleshooting in a clear and accessible way to clients
· Identify upsell opportunities during and after deployment, with a focus on securing annual maintenance and service contracts
· Gather customer feedback and collaborate with technical teams to resolve issues and improve service quality
· Ensure high levels of customer satisfaction throughout the project lifecycle
Qualifications
· Bachelor’s degree preferred (Engineering or technical background is a plus, but not required)
· Strong communication and project coordination skills are essential
· Proven customer-facing experience with a strong service mindset
· Demonstrated ability to identify business opportunities and drive customer retention or expansion
· Fluent in both English and Chinese (spoken and written), with strong business communication skills
· Ability to manage multiple stakeholders and work in a fast-paced environment
· Willingness to travel as required for client projects
Preferred Qualifications (Nice to Have)
· Experience in industrial automation, robotics, warehouse/logistics, or IT services
· Basic understanding of robotics concepts such as SLAM, navigation, or automation workflows
· Experience managing technical projects or working in a customer success role
- What We Offer
· Opportunity to work at the intersection of robotics, operations, and business
· Direct exposure to real-world automation projects across industries
· Clear career path into senior project management, account management, or business development roles
· Competitive compensation and performance-based incentives
- Benefits:
· 401(k)
· Dental insurance
· Health insurance
· Paid time off
· Vision insurance
Work Location: In person, New York City
