Overview
After Market Sales Engineer Jobs in Al Jubayl, Saudi Arabia at Trillium Flow Technologies
Title: After Market Sales Engineer
Company: Trillium Flow Technologies
Location: Al Jubayl, Saudi Arabia
Business Need / Purpose Of Role
Provide accurate, timely, and advanced technical information, advice, and assistance regarding Trillium products and services before, during, and after a transaction to maintain and improve the organization’s customer relationships. Develops retrofit solutions to expand services offer and provide support in troubleshooting. He/She elaborates and analyses vibration data as well other instrument readings to assess rotating equipment condition. He/She assists warranty managers, field service engineers during troubleshooting activities
Objectives & Measurement
Main Responsibilities
Key Responsibilities and Specific Accountabilities:
- Provide technical support to AM Commercial Operations Team (COT) for new offers
when required by the COT. Along with COT, He/She may be involved directly in
discussion and meetings with customers, including in person visit if required.
- Executes feasibility studies for pump retrofits considering both hydraulic and
mechanical aspects of pumps; when required, prepares preliminary drawings to be
share with customer.
- Follows guidelines and inputs from AM & Services Director and AM Engineering
manager to develop new services for After Market. This includes development of
technical solutions dedicated to specific applications and development of new tools to
facilitate retrofit quotations, or enabler for aftersales services sells.
- Support Field Service teams during their on-site activities providing technical guidance
whenever required.
- Support Commissioning Manager/Warranty Manager and field service teams defining
solutions and actions to solve customer’s technical claim. In case it’s required,
cooperates to root cause analysis and troubleshooting.
- Support Service Center with escalating issue providing technical guidance to complete
pump overhaul/maintenance/retrofits.
- Completes high level analysis of vibration data (spectrum analysis, time waveform,
acceleration envelopes, orbit analysis)
- Provides feedback on rotating machinery health based on vibration data and other
instrument readings (bearing temperature, process data…)
- Contributes to build best practices to field service Engineer and Service Centers
monitoring vibration, and if required, provides specific inputs for vibration analysis to be completed by others.
- Contributes actively to development, definitions and specifications of techniques to be
implemented in remote condition monitoring systems, according to system
development schedule and targets
- Helps to train Field Service Engineer in basic vibration analysis and/or use of specific
tools for condition monitoring
- Whenever involved, provides support on specific vibration-related topics to other
department (engineering, R&D).
Education And/or Experience
Job Knowledge / Education and Qualifications
Degree in mechanical engineering, preferably master degree or bachelor degree with relevant
experience in rotating equipment.
Computer Skills
- Completely autonomous on MS Office software, including complex calculation
spreadsheet and Macros
- PTC Creo, both 3D and 2D
- FEM packages (PTC Symulate, Xlrotor, Madyn, Ansys) is a plus
- Software programming for calculation, big data analysis (e.g. Scilab, Matlab,or
equivalent) is a plus
Core Competencies
- Strong knowledge of centrifugal pumps/rotating machinery
- Competences in mechanical engineering, 2D drawings comprehension
HSE Role & Responsibility
Every worker is obliged to scrupulously observe the regulations for the protection of the safety
of workers and the environment and to use the tools and organizational measures made
available by the company.
The worker is the first guarantor of safety in the company.
Among the main duties of the workers are those to:
- contribute, together with the employer, managers and those responsible for health &
safety, to fulfill the obligations envisaged to protect health and safety in the workplace.
- observe the directives and instructions given by the employer, the managers and the
persons in charge for the purposes of collective and individual protection.
- correctly use work equipment, dangerous substances and mixtures, vehicles and safety
devices.
- use the protection devices made available to them in an appropriate manner.
- immediately notify the employer of any danger or anomaly condition, working to
eliminate or reduce the situations of serious and looming danger, giving notice to the
workers' representative for safety.
- do not remove or modify safety, warning or control and environmental protection
devices without authorization.
- not carrying out on their own initiative operations or maneuvers that are not within
their competence or that may compromise the safety of themselves or other workers
and the environment.
- take part in the training programs set up by the employer.
