Overview
Operations Engineer Jobs in Jakarta, Indonesia at Bukalapak
Title: Operations Engineer
Company: Bukalapak
Location: Jakarta, Indonesia
About Bukalapak Gaming
Lapakgaming and Itemku (Bukalapak Gaming), part of the Bukalapak ecosystem, operate in the gaming industry and provide digital products and services for gamers at scale. We build fast-moving products that serve real customer needs, supported by systems that must remain reliable, secure, and maintainable as the business grows. This positioning is consistent with the current Bukalapak Gaming hiring narrative for senior engineers.
Our engineering teams are lean, collaborative, and hands-on. We care about moving quickly, while maintaining high standards for quality, sound engineering judgment, and continuous learning.
About the Role
- The Operations Engineer is the first line of technical partnership for resellers integrating with Lapakgaming. The core of this role is enabling fast, reliable B2B integrations — guiding partners through API onboarding, troubleshooting issues that span code, infrastructure, and business logic, and making sure resellers can transact at scale on our platform.
- Beyond partner integration, you'll also contribute to platform evolution through small-to-medium development work, support day-to-day order operations, and surface insights from our transactional data. You'll sit at the intersection of engineering, business, and our partner ecosystem — a role for someone who's technically capable, partner-empathetic, and curious about how the whole system fits together.
Responsibilities
- Guide and support resellers throughout the full API onboarding journey, from technical kickoff and sandbox testing to production go-live
- Troubleshoot integration issues across HTTP/REST APIs, webhooks, authentication, and end-to-end order flow
- Act as the technical point of contact for reseller partners experiencing platform or integration issues — diagnose, escalate, or resolve
- Document common integration patterns, error scenarios, and resolutions so we can scale partner support without scaling headcount linearly
- Partner with engineering to surface recurring partner pain points and propose API/DX improvements
- Contribute small-to-medium development tasks across PHP, JavaScript, and Go — bug fixes, internal tools, and incremental feature work alongside the development team
- Analyze transactional data using MySQL/MariaDB to identify trends, anomalies, and operational improvement opportunities
- Handle critical order-management operations — investigating failed or stuck orders, ensuring data accuracy, resolving order-processing issues
Requirements
- 1-3 years as operations engineer or similar roles involving technical support, partner/integration support, operational analysis, or backend development
- Solid SQL skills (MySQL) — comfortable writing analytical queries and doing light database maintenance
- Working understanding of REST APIs — request/response, authentication, status codes, webhooks, and how to debug them when things go wrong
- Strong problem-solving instincts and meticulous attention to detail
- Excellent written and verbal communication — able to explain technical concepts clearly to both engineers and business partners
- Ability to ramp up quickly on Lapakgaming's specific operational domain and business logic
- Comfortable working independently and collaboratively in a hybrid setup
- Hands-on experience supporting external partners through API integrations (resellers, marketplaces, payment gateways, fintech, etc.)
- Backend coding experience in PHP, JavaScript, or Go (any one is good; all three is great)
- Familiarity configuring Cloudflare WAF or similar
- Experience writing technical documentation for external/partner audiences
